An interesting exchange with the bank

Just had an interesting exchange with the bank which I thought was worth sharing. It made me smile anyway. After dealing with a fairly mundane query, the conversation went like this:

Me: Thanks for your help
Bank: Is there anything else we can help you with today?
Me: No thank you.
B: Wait a minute! Before you go, could I ask you a couple of questions?
Me: Groan
B: (After a bit of waffle)... why don't you use your current account with us as your main account?
Me: Well, first I don't like your internet banking system. It's annoying.
B: Erm... well you get free European travel insurance
Me: Well if you were to issue me with a debit card it might allow for me to do something with my account
B: Erm well to do that we'd actually probably have to open up another account (blah blah...)
Me: No. Also, whilst we're on the subject I never actually wanted 2 accounts in the first place, let alone 3. I opened it after opening a savings account with you. Once I'd put money in to my savings account I then discovered that the only way to take my money out again was to open a current account. But you didn't tell me that when I opened the savings account, did you?
B: (squirms)
Me: Well anyway, as I said thanks very much for your help.
B: Okbye (hangs up very quickly)

I didn't realise before this exchange that actually I'm a little bit tired/ grouchy, and could probably do with going to bed. I also didn't realise just how much I'm not happy with the hassle it takes me to access my money in this account. Is it a little bit bad that I enjoyed this exchange though?

Just in case you're interested, the bank in question is Nationwide.